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We will generally respond to email tickets within 24 hours; including weekends. For immediate assistance, our customer service line is available Monday - Friday, 9am - 5pm, at +1 (866) 688-8731. Additionally, feel free to email customerservice@knctrr.com directly with any questions or issues you have; please include a phone number that we can use to contact you for the fastest results. Thanks for using knctrr!